MatWorks - Customer Experience Representative
$37,440–$37,440 year
On-siteLaGrange, Georgia, United States
LaGrange, Georgia, United StatesOn-siteFull Time$37,440–$37,440 yearMedium
Full TimeMedium
Job Summary
Process customer orders, answer phone and email inquiries, and provide product information to meet service requests. Track orders, coordinate corrections, and resolve issues regarding replacements, credits, shipping status, pricing, and invoicing. Communicate with Manufacturing, Accounts Receivable, Art, and Sales teams to address customer satisfaction concerns. File claims with freight carriers for quantity shortages, quality issues, and cargo loss or damage. Local candidates only; no relocation assistance provided. General office hours Monday through Friday, 8am to 5pm, with occasional overtime.
Required Qualifications
- Strong written and oral communication skills
- Detail and task-oriented
- Creative problem-solving skills
- Good attitude
- Flexibility to juggle multiple tasks
- Comprehend at a rapid pace
- Team player
- Strong computer skills
- Highly motivated
- Strong work ethic
- Sense of urgency
- Self-starter
- Local Candidates Only
- No Relocation Assistance Provided
Desired Qualifications
- Post-secondary education or college degree preferred
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