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EVERSANAPosted 1 week ago

Material Handler Operations Lead

On-siteMemphis, Tennessee, United States

Full TimeMid LevelLarge

Job Summary

Oversee daily fulfillment operations at the Memphis distribution center, directing workflow for order processing, picking, packing, and staging shipments while ensuring strict compliance with safety protocols and standard operating procedures. Manage team performance through recruitment, training, and coaching associates to maintain zero-defect standards and productivity goals. Coordinate with supervisors to resolve operational issues, conduct end-of-shift inventory checks, and maintain accurate levels of client shipping supplies. Operate certified mobile powered industrial vehicles and adapt schedules to meet 24/7 operational demands.

Required Qualifications

  • High school diploma or equivalent (e.g., GED)
  • 2+ years of experience in a fast-paced, distribution warehouse environment or stock room
  • Strong verbal communication skills
  • Strong reading, addition, and subtraction skills
  • Ability to follow instructions without deviation
  • Ability to work the required hours (expect 40hrs/week), in addition to overtime (as needed)
  • Ability to safely operate forklift equipment without incident
  • Ability to maintain zero defect performance
  • Ability to maintain accurate inventory levels of client's shipping supplies
  • Ability to direct the workflow while simultaneously working beside material handling team members
  • Effectively communicate with co-workers and supervisors regarding work requirements
  • Pays meticulous attention to detail and possesses a task-oriented work ethic
  • Demonstrates flexibility and a willingness to modify work schedule to support company needs
  • Ability to successfully complete tasks on a daily basis
  • Flexibility and composure in response to changing requirements
  • Ability to receive and convey information accurately in a timely manner
  • Ability to complete tasks with minimal supervision
  • Ability to consistently meet or exceed productivity standards
  • Ability to maintain a safe operational environment by strictly complying with all EVERSANA safety requirements
  • Accurate completion of pre and post lift truck equipment checklists
  • Adherence to all formal standard operating procedures that control the order fulfillment process in specialized areas
  • Adherence to all formal standard operating procedures that control the flow of materials through the specialized areas
  • Participate in problem solving, if errors or issues occur with operations processes
  • Adhere to client specific pack out SOPs
  • Perform end of shift inventory checks
  • Notify the applicable supervisor or lead of any obstacles to the successful completion of tasks
  • Ability to formulate emails to EVERSANA staff as a means of communication
  • Perform all tasks assigned by Supervisor or Manager
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Certified on all EVERSANA Mobile Powered Industrial Vehicles (i.e., Forklift, Cherry/Order Picker, Dock Stocker, Electric Pallet Jack, and Bendi Forklift)
  • Adherence to all manufacturing requirements including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
  • Focus on safety at all times and comply with all safety requirements
  • Follow all formal standard operating procedures (SOPs) that control the order fulfillment process in temperature-controlled areas
  • Meet all shift requirements as assigned (timely, uniform, etc.)
  • Mandated uniform: khaki-colored pants, close-toed shoes, and a business casual shirt
  • Sturdy shoes that provide full coverage, ensuring no skin or socks are visible through the shoe material

Desired Qualifications

  • 3+ years of experience in a fast-paced, distribution warehouse environment with 2+ years of team lead or supervisor experience
  • 1+ years of experience in a pharmaceutical or medical warehouse environment
  • 1+ years of forklift operation experience or equivalent certification
  • Demonstrated ability to independently problem-solve small to medium warehouse operations issues
  • Previous experience coaching and training associates to ensure compliance with SOPs and meet productivity goals
  • Bilingual (English/Spanish) communication skills (written and verbal)

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