Material Customer Service Representative

Manage order flow from entry through delivery for internal accounts by maintaining purchase orders, generating shippers' letters of instruction, and creating complex quotes. Coordinate with logistics, procurement, and production teams to ensure accurate processing of customer orders and timely shipment communication. Provide clear responses to inquiries and cross-functionally communicate requirements while navigating internal processes to meet expectations. Participate in virtual and in-person customer meetings. Fluency in business Japanese is required, along with four years of account-focused customer service experience and intermediate MS Office skills.