Master Service Technician
On-site · Wichita Falls, Texas, United States or Arlington, Texas, United States
Job Summary
The Master Service Technician is responsible for timely and cost-effective maintenance and repair of office product equipment, maximizing equipment up-time, and ensuring high levels of customer satisfaction. Key responsibilities include assisting Field Service Team development, managing asset utilization for financial results, analyzing customer needs, effective communication across departments, and completing all job-related administrative tasks accurately. The role requires strong technical skills, attention to detail, customer service orientation, and effective planning and organization capabilities.
Required Qualifications
- 5+ years at an Associate or Entry Level Technician position preferred
- Technical knowledge/skills
- Analysis (problem identification)
- Attention to Detail
- Customer service orientation
- Business skills
- Communications – verbal and written
- Planning and organizing, (work management)
- Teamwork (cooperation)
- Work standards (concern for quality)
- Follow-up
Desired Qualifications
- A+ / N+ Certification
- Xerox Production training
- 6 Manufacture Training Classes
- PA Rating / exceeds requirements
Additional Requirements
- Must have a valid Driver’s License and a clean driving record
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