Marketplace Seller Experience Training & Quality Professionals
HybridIstanbul, Istanbul, Turkey
Job Summary
Develop and operate robust quality check frameworks, scorecards, and calibration routines to ensure consistent evaluation of operations. Drive continuous quality improvements by translating insights into targeted coaching, process fixes, and trainings. Conduct training gap analyses to define prioritized needs for support operations while collaborating with cross-functional teams to identify critical training gaps. Design and develop training content across formats, manage end-to-end seller training projects from scope to post-launch evaluation, and maintain certification paths and onboarding curricula. Keep learning materials current by incorporating industry best practices and new tooling like AI/RPA into training programs.
Required Qualifications
- University degree
- Minimum 2 years' experience in digital experience, project management, or process development
- Comfortable working in agile, iterative environments
- Passionate with excellent communication, presentation and interpersonal skills
- Experience of delivering training in English
- Excellent written and verbal communication skills in Turkish and English
- Customer-driven and analytical mindset with a desire and ability to identify sellers' training needs
- Ability to multitask, prioritize tasks and coordinate different parties of the projects and deliver fast, business-focused output of excellent quality
- Open minded, innovative conceptual thinking ability, self-managed, able to process abstract concepts and convert to training
- Analytical thinker, result-oriented, high achiever, strategic thinker, good team player, high sense of responsibility, proactive and a practical thinker
Desired Qualifications
- product management experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.