Marketplace Renewals Specialist
On-siteMakati, Cagayan Valley, Republic of the Philippines
Job Summary
Manage the end-to-end renewal opportunity lifecycle by building accurate quotes 60 days prior to renewal and forecasting upcoming renewals for all Marketplace offerings. Track upcoming renewals, monitor reporting dashboards to achieve quote delivery targets, and regularly interact with external vendors to ensure seamless transactions. Identify and drive process improvements that enhance both customer and employee experiences while educating peers on renewal procedures. Cultivate strong relationships with sales, distribution partners, and operations teams within a fast-paced, cross-functional environment.
Required Qualifications
- 2-4 years in SaaS renewals or sales support
- Thorough understanding of both the business and MRS roles and responsibilities
- Proven customer service skills and demonstrated customer experience mindset
- Ability to work in an on-demand, cross-functional and matrix-management environment
- Excellent interpersonal skills with a strong orientation towards high-energy and team-based work environments
- Self-Driven with excellent time management skills and the ability to prioritize work from multiple streams
- Action-oriented and results-driven with a history of successful goal attainment
- Displays composure and self-awareness in a fast-paced and high-pressure work environment
- Track record of strong problem-solving skills with the ability to identify problems and recommend/implement solutions
- Actively enables and supports process/system change and team development
- High level of organizational skills
- Low error/escalation rate, with any errors being illogical in cost
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