Marketplace Org
HybridSouth San Francisco, California, United States
Job Summary
Own production services end-to-end in the commerce stack, including merchant portals, partner integrations, billing engines, and fulfillment tooling. Deliver measurable improvements such as reducing merchant onboarding time by 50% within six months and bringing reconciliation variance below 0.1% month-over-month. Lead cross-functional launches by defining success criteria, coordinating with Field Operations and Finance, and owning post-launch remediation. Build marketplace controls and policy tooling for pricing and capacity allocation while serving as technical lead for critical partner onboarding. Maintain observability by defining SLOs, building dashboards, and managing alerting thresholds and on-call rotations. Mentor engineers and lead architecture reviews to reduce cross-product fragmentation. This role requires a hybrid schedule with approximately 20% multi-day travel to partner sites and occasional weekend support during launches.
Required Qualifications
- Minimum 5+ years building and shipping production distributed systems and web applications
- demonstrated ownership across frontend, backend, and data/streaming pipelines
- Experience shipping transactional commerce, payments, billing, or marketplace systems in production at scale
- millions of orders per day or multi-region transactional volume
- equivalent experience operating financial reconciliation and settlements pipelines
- Strong systems engineering skills
- production-grade API design
- data modeling for ledgers
- eventual consistency tradeoffs
- schema migrations
- designing for idempotency and retry semantics
- Demonstrated incident leadership
- on-call experience
- runbook authorship
- post-incident root cause analysis
- driving remediation to prevent recurrence
- Proven ability to define, measure, and achieve key operational metrics
- reconciliation accuracy
- onboarding time
- MTTR
- throughput
- latency targets
- communicating tradeoffs using data
- Deep proficiency in Go
- Python
- other scalable backend programming languages
- experience using React
- similar frameworks for merchant-facing applications
- Familiarity with Kafka
- gRPC
- PostgreSQL
- AWS
- observability tools
- Grafana
- Honeycomb
- build tooling
- Bazel
- Ability to support occasional off-hours launches
- urgent production incidents
- availability for regular multi-day travel to partner sites
- approximately 20%
- hybrid work near the primary office
- Strong attention to correctness and edge cases in financial systems
- a bias for measurable ownership and accountability
- the ability to simplify complex cross-functional systems into durable abstractions
- Visa sponsorship is available through Zipline
Desired Qualifications
- regular on-site with partner pilots and field ops
- role may require multi-day travel to partner sites and occasional weekend or evening production support during launches
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.