Marketplace Operations Sr. Analyst
HybridMonterrey, Nuevo León, Mexico or Mexico City, Mexico City, Mexico
Job Summary
Build scalable operations processes focused on driving growth and efficiency for DiDi's food delivery marketplace in LATAM. Design engagement strategies to increase and retain couriers, while generating data insights through visualization and analytics tools like Power BI, Tableau, SQL, and Python. Conduct research and analysis to produce clear evidence of product and operations initiative effectiveness, then build detailed reporting models including core OKRs and growth funnels to support city-level consolidation. Recommend changes to improve city performance across Mexico and regional markets, ensuring data cleanliness and consistency to support sound decision-making. Document best practices to promote consistency and continuous improvement across the business unit, while providing input and feedback on new features and assignment models to the product team.
Required Qualifications
- 2 to 4 years of professional experience in consulting, operations, analytics, technology, or as an analyst
- A degree in Engineering, Mathematics, Economics, Business or a related field
- Problem-solving: Skilled at gathering data, executing analysis, and structuring information to drive solutions
- Technical skills: Proven experience with tools such as Excel, SQL, Python, and Google or Microsoft suites
- Ownership: Strong prioritization skills, a feedback-driven mindset, and an owner mentality
- Risk and ambiguity: Comfortable navigating uncertainty and taking calculated risks through innovative approaches
- Analytical thinking: Demonstrated aptitude for analytical and conceptual problem-solving, with comfort handling quantitative analysis
- Communication: Ability to convey complex ideas clearly, both verbally and in writing
- Attention to detail: Detail-oriented, with a strong desire to learn
- Teamwork: Strong collaboration skills and emotional maturity
- Language: English proficiency to communicate with teams across DiDi's global operations
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