Marketplace Operations Specialist
On-site · Lehi, Utah, United States
Job Summary
Oversee the back end operations for all brand partners onboarding via the Pattern store or their own brand handle on TikTok Shop. Manage day-to-day operations of TikTok Shop including inventory management, order processing, and listing creation. Collaborate with internal cross-functional partners across multiple teams to align on assortment, pricing, shipping, etc. Build relationships with external stakeholders across TikTok and Pattern brand partners to ensure all Shops are onboarded successfully and as seamlessly as possible. Be data obsessed - monitor overall shop health, listing violations, and product launches via the TikTok Seller Center to ensure the Pattern store remains in good standing. Uphold company and marketplace policies related to terms of service, compliance, and privacy, including monitoring overall account health & listing violations. Monitor and analyze GMV to track performance, identify trends, and provide data-driven decisions to drive strategy in partnership with multiple stakeholders (content, sales, product, etc). Support the implementation of new features, tools, and technologies to enhance the functionality and user experience of TikTok Shop.
Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, or related field
- 2-3 years of experience working in e-commerce; brand, agency, or marketplace experience preferred
- A strong analytical approach to business, with experience making high quality decisions in a rapidly evolving environment
- Clear and effective communication skills, with the ability to speak to a broad range of key internal and external stakeholders (mid - high level executives)
- A data driven mindset with a results oriented approach to driving a business
- Familiarity with TikTok Shop is strongly preferred, but not required
- Skills - Excel/Google Sheets, Presentations, Tableau/BI
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