Marketplace Client Specialist
$70,700–$70,700 year
RemoteUnited States or Canada
Job Summary
Support new Marketplace partners through intake, implementation, and launch, guiding them through legal agreements, API connectivity, and development certification. Serve as the primary point of contact for Tier 2 and Tier 3 partners, managing ongoing support, technical needs, and performance tracking while identifying adoption barriers and revenue growth opportunities. Coordinate cross-functionally with Product, Engineering, and Marketing to resolve blockers and ensure efficient, timely partner launches. Refine KPIs and partner health indicators to improve visibility and prioritize growth strategies. Maintain clean partner records, identify workflow inefficiencies, and own special projects to standardize processes and scale the partner ecosystem.
Required Qualifications
- 4+ years of experience in B2B relationship management, sales, partnerships, and/or business development
- Passion for managing, growing, and deepening strategic partner relationships
- Forward-looking strategic thinker with the ability to anticipate partner needs, identify emerging opportunities, and shape long-term growth strategies
- Strong commercial instincts, with comfort identifying growth opportunities and translating them into actionable plans
- Excellent cross-functional collaborator who can build strong internal relationships and drive alignment across teams
- Confident communicator who can engage clearly and concisely with stakeholders at all levels, from associates to executives
- Comfortable holding internal and external stakeholders accountable for their role in shared initiatives and projects
- Strong problem solver with curiosity, sound judgment, and a desire to continuously learn and improve
- Able to manage multiple partners, projects, and priorities simultaneously in a fast-paced environment
- Process-minded operator who naturally looks for ways to make workflows faster, cleaner, and more scalable
- Data-informed mindset with the ability to use partner performance, pipeline, and business metrics to guide decisions and uncover opportunities
Desired Qualifications
- Experience managing API-based or integrated technology partnerships
- Familiarity with SaaS marketplaces, platform ecosystems, and partner channels
- Data-informed mindset with comfort using dashboards, CRM tools, and performance metrics to guide decisions
- Experience working directly with founders, C-suite executives, and startup or growth-stage companies
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