Marketing Operations Associate (R-19348)
On-site · Jacksonville, Florida, United States
Job Summary
The Marketing Operations Associate manages the operational delivery of marketing products and services for a portfolio of designated client accounts. This role builds and maintains client relationships to demonstrate program value, support product adoption, and drive renewal and growth across assigned lines of business. The position partners with internal stakeholders to ensure contracted services are delivered accurately and on time, while providing clients with the expertise needed to maximize product usage and outcomes. Essential duties include coordinating campaign delivery across marketing products and services, partnering with Sales to scope new opportunities and renewals, maintaining client relationships, leading client calls, conducting regular client check-ins, identifying training needs, ensuring on-time delivery of contracted products, tracking usage, and setting up recurring client projects; required skills emphasize cross-functional collaboration, documentation of operational processes, strong communication, organization, and a continuous growth mindset.
Required Qualifications
- Bachelor's degree in Marketing, Business, Communications, or related field
- Minimum of two years of experience in marketing, sales support, customer success, account management, or a related field
- Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Copilot, as well as SharePoint and Salesforce
- Strong written and verbal communication skills, with the ability to engage effectively with clients, colleagues, and leadership
- Ability to document operational processes and evaluate them for effectiveness and efficiency
- Highly organized with strong time management skills and a high attention to detail
- Ownership mindset; proactive and collaborative problem solving
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