Marketing Community Manager
RemoteUnited States
Job Summary
Build and manage 9amHealth's member community by developing online and offline spaces where existing and prospective members can connect, share experiences, and engage with support resources. Drive engagement across the member lifecycle from pre-enrollment awareness through long-term retention by creating touchpoints that keep members active and informed. Cultivate member advocates and ambassadors to share authentic stories while owning day-to-day moderation, content calendars, and the health of community platforms like forums or app-based groups. Respond actively to member questions and concerns, surfacing issues to internal teams to ensure members feel heard. Own the social media presence across Instagram, Facebook, and LinkedIn by creating clinically credible, emotionally resonant content that builds trust, while monitoring performance metrics to iterate strategy. Plan and execute virtual and in-person events such as webinars and wellness programming to deepen engagement, and collaborate with clinical and content teams to develop medically accurate programming. Surface member sentiment and feedback to Marketing, Product, and Clinical teams to shape communication.
Required Qualifications
- 4+ years of experience in community management, social media, or a closely related marketing role
- Demonstrated ability to build and grow engaged online communities
- Strong social media instincts across platforms
- Experience planning and executing events, both virtual and in-person
- Excellent writing and communication skills
- Comfort operating at the intersection of B2B and B2C
- Data-driven approach to community and social
- Highly organized and self-directed with the ability to manage multiple priorities and deadlines without losing quality
Desired Qualifications
- Experience in digital health, chronic condition management, or a similarly mission-driven healthcare environment
- Familiarity with the employer-sponsored benefits space
- Experience with short-form video content creation (Reels, TikTok-style, or YouTube Shorts)
- Comfort using AI tools to accelerate content creation, social listening, and community analysis
- Experience with community platforms such as Circle, Mighty Networks, or Slack communities
- Background in patient advocacy, health coaching, or consumer health engagement
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