Marketing & Communications Manager
On-siteKuching, Sarawak, Malaysia
Job Summary
Develop and execute the hotel's marketing and communications strategies to strengthen brand positioning, increase awareness, and drive revenue opportunities. Manage all aspects of hotel communications, including digital marketing, social media, content creation, public relations, media relations, campaigns, promotions, brand communications, and internal communications. Collaborate closely with Sales, Revenue, Food & Beverage, Rooms Division, and other departments to ensure marketing activities align with business priorities and Accor brand standards. Requires a Bachelor's degree and 3–5 years of relevant experience, with hotel marketing background highly preferred.
Required Qualifications
- Strong written, verbal and interpersonal communication skills
- Ability to develop engaging ideas, campaigns and content that strengthen the hotel's positioning
- Understands how marketing activities contribute to room, F&B and overall hotel revenue
- Strong understanding of social media, digital marketing, online content and digital performance
- Able to manage multiple campaigns, projects and deadlines effectively
- Able to build effective relationships with media, agencies, suppliers, Accor teams and internal stakeholders
- Focused on measurable outcomes and continuous improvement
- Strong understanding of brand consistency and ability to protect and enhance the Pullman brand
- Bachelor's Degree in Marketing, Communications, Public Relations, Business Administration, Hospitality Management or a related field
- Minimum 3–5 years of relevant experience in Marketing, Communications, Public Relations, Digital Marketing or a related field
- Strong knowledge of digital marketing, social media marketing, content marketing and online advertising
Desired Qualifications
- Experience in a hotel Marketing & Communications role
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