Marketing Account Manager - Onboarding
RemoteUnited States or Cleveland, Ohio, United States
Job Summary
Travel to CCM branches to equip staff with marketing tools and training, driving adoption and operational excellence. Gather project details and specs from clients to manage information flow between clients and project teams. Use Salesforce and Click-Up to manage assignments, lead onboarding orientation calls, and present new products to gain adoption. Foster partnerships by providing regular updates, resolving issues, and actively "selling" marketing services to new clients. Interact with diverse stakeholders including technical experts, C-suite, and business VPs to ensure positive outcomes. Available to travel up to 25%.
Required Qualifications
- Bachelor's degree in Marketing, Communications, related field, or equivalent combination of education and experience
- 5+ years of experience and in leading marketing initiatives
- Experience as an Account Manager, preferably with an agency
- Experience in annual marketing planning for sales organizations
- Cross-functional marketing background with knowledge base across core digital and OOH marketing channels
- Knowledge of integrated marketing strategies and tactics and how they come together to provide measurable results
- Excellent communication and customer service skills
- Excellent negotiation and presentation skills to gain consensus
- Excellent project management and problem resolution skills
- Proficient in Adobe and Microsoft Office Suite
- Available to travel up to 25%
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