Market Operations Specialist
HybridChicago, Illinois, United States
Job Summary
Serve as the primary point of contact for B2B partners, answering questions about market availability, contract specs, and settlement outcomes. Monitor live markets during active events to identify liquidity gaps, pricing anomalies, or operational issues, while tracking live sports, political, and macroeconomic events in real time. Coordinate with the ExOps team to flag settlement edge cases and ensure issues are routed and resolved quickly, maintaining clear records of partner interactions and market issues to support CFTC audit trails. Contribute to weekend and evening coverage rotations when markets are most active. This role requires 1–2 years of client-facing operations experience, familiarity with derivatives products, and comfort working across dashboards.
Required Qualifications
- 1–2 years in a client-facing operations, trading support, or market monitoring role
- Experience in sports betting, prediction markets, financial exchanges, or a related industry
- Experience working with B2B partners or institutional clients in a fast-paced environment
- A strong communicator, you write clearly, respond quickly, and know how to explain a complex market mechanic to someone who isn't an expert
- A sports fan with a feel for the moment. You understand why certain events drive engagement and you're tuned into the storylines that matter
- Calm under pressure. When a partner is frustrated and a market is live, you don't escalate the tension—you reduce it
- Detail-oriented without being slow. You catch the anomaly in a market feed without losing sight of the ten other things you're tracking
- A team player who surfaces problems early
- Comfortable working across tools and dashboards to monitor market health; no coding required, but tech-comfortable is a must
- You'll work rotational shifts that include weekend coverage, with weekday off-days provided in exchange
Desired Qualifications
- Familiarity with binary options, event contracts, or other derivatives products
- Knowledge of CFTC regulations or exchange compliance basics is a plus
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