Market Manager - Pelham Parkway
$112,100–$126,000 year
On-siteThe Bronx, New York, United States
Job Summary
Coach Branch Ambassadors to prioritize guest experience over sales quotas, handling complex escalations and guiding team problem-solving for unique financial situations. Lead behavioral coaching through active presence and real-time feedback, empowering staff to operate independently across 1–3 branches while maintaining pristine physical spaces and brand standards. Drive continuous improvement by listening to customer feedback, leveraging digital tools like AI and GEMS to streamline operations, and championing volunteerism with local nonprofits. Manage talent and resources effectively to ensure seamless, high-tier interactions for every customer.
Required Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Retail, Sales, or Banking Experience
- At least 1 year of People Management experience or 1 year of Supervisory experience
Desired Qualifications
- Bachelor's Degree
- 4+ years of Customer, Retail, or Financial Services experience
- 2+ years of People Management experience
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