Market Manager - Baileys Crossroads
$104,500–$115,500 year
On-siteBaileys Crossroads, Virginia, United States
Job Summary
Coach your Branch Ambassador team to prioritize human connection over sales quotas, handling complex customer escalations and guiding independent problem-solving for unexpected scenarios. Lead through active presence and behavioral feedback to empower staff, while maintaining pristine branch standards and advocating for Capital One's values. Manage an average of 1–3 branches with an owner's mindset, driving operational excellence, listening to feedback, and leveraging digital tools like AI to streamline processes. Champion volunteerism and local community initiatives to facilitate meaningful engagement with nonprofits and charities. This role offers a comprehensive benefits package including medical, dental, vision, and 401(k) matching, with a salary range of $104,500 to $115,500 for the Baileys Crossroads location.
Required Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Retail, Sales, or Banking Experience
- At least 1 year of People Management experience or 1 year of Supervisory experience
Desired Qualifications
- Bachelor's Degree
- 4+ years of Customer, Retail, or Financial Services experience
- 2+ years of People Management experience
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