Market Financial Center Manager - Quincy - Newton Market
$72,000–$90,300 year
On-siteDedham, Massachusetts, United States
Job Summary
Operate as a backup financial center leader within a market, managing client traffic, routing clients, and fostering retention while driving operational excellence. Manage business results through formalized routines and coaching, ensuring the financial center runs effectively and cohesively. Lead market-level initiatives prescribed by market leaders, manage expenses, and balance risk with business goals. This role supports a cluster of financial centers in designated markets in the absence of the assigned manager. Must work weekends and/or extended hours and travel to any financial center within the defined market.
Required Qualifications
- 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
- Proven record of balancing risk and making sound decisions while achieving business goals
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
- Proficiency in computer skills and professional programs (for example, Microsoft Office)
- Must be able to work weekends and/or extended hours
- Must be able to travel to any financial center within the defined market
Desired Qualifications
- 1+ years of management experience including hiring, coaching and developing direct reports
- Experience in the following industries: Consumer banking/financial services, mortgage, retail and/or hospitality
- Bachelor's Degree in related field
- Bilingual (fluent verbal and written)
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