Market Delivery Support Specialist
On-siteHebron, Connecticut, United States
Job Summary
Serve as the primary point of contact for internal and external customer inquiries, capturing feedback to enhance the in-home delivery experience. Proactively manage and resolve customer issues, including escalations and Executive Care cases, while monitoring work alerts and queues through case management systems. Process customer order changes, special order tracking, and claims such as property damage into the Lowe's claims portal. Collaborate with stores, vendors, distribution centers, and 3PL partners to ensure inventory integrity, resolve cargo-related claims, and recover potential lost revenue through "Save the Sale" opportunities. Utilize multiple systems to maintain accurate documentation and coordinate with retail teams and supply chain nodes.
Required Qualifications
- 1-2 Years in customer service or support roles
- Ability to read, write, and perform basic math skills
- Strong interpersonal and problem-solving skills
- Proficiency in Microsoft Office Suite
Desired Qualifications
- Experience with Inventory, processing returns and communicating with vendors
- Exposure to logistics or home delivery operations
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