Market Delivery Asst. Manager - XDT

Oversee a market-based Administrative Service Associate team responsible for final mile delivery operations, including performance monitoring, inbound call monitoring, customer service escalations, issue identification, resolution, and continuous improvement. Coordinate between the Cross Dock Terminal, third-party logistics providers, Bulk Distribution Centers, and Lowe's stores to ensure delivery customer satisfaction and quality control standards. Analyze financial variances, prepare action plans, conduct audits, and identify trends to support successful home delivery operations. Lead supervisory responsibilities including hiring, performance reviews, coaching, and developing associates while maintaining dialogue with vendor partners to resolve delivery claims.