Market Account Coordinator
On-siteRaleigh, North Carolina, United States
Job Summary
Manage customer relationships and streamline the referral process to reduce time from referral to patient in the chair. Optimize referral management, communication, and satisfaction by leveraging customer systems to drive performance improvements. Develop communication strategies that minimize excessive outreach while maintaining strong relationships with internal teams and Medical Doctors' Offices. Proactively resolve customer concerns and work in the field with the Sales Account Manager to understand market dynamics and foster strong partnerships. Assist with strategic initiatives and new business development to ensure a seamless experience for customers.
Required Qualifications
- High school diploma or equivalent
- Bachelor's degree or relevant healthcare license or experience
- 2 years of experience in sales, account management, or customer service in the healthcare industry
- Proficient at partner programs (i.e.: MS Outlook, Word, Excel)
- Ability to cope with ambiguous, changing environment while under pressure in a calm manner
- Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team
- Must occasionally lift and/or move up to 25 pounds
- Specific vision abilities required by this job include reading, distance, computer, and color vision
- Talking and hearing are essential to communicate with patients, vendors, and staff
- All employees must uphold the confidentiality of protected health information and follow all HIPAA policies
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