MANILA International CSR | Non-voice | Retail - Beauty, Health, & Wellness Account
On-sitePasig City, Metro Manila, Philippines
Pasig City, Metro Manila, PhilippinesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Handle inbound and outbound client calls in a timely manner while following company scripts to respond to needs, troubleshoot issues, field complaints, and diffuse upset clients. Work with customers to verify information, build trust-based relationships, and record accurate conversation notes in CRM software. Make sales or recommend additional services and products during interactions. Maintain a positive attitude and strong customer service orientation while working onsite or on a shifting schedule in a fast-paced environment. No prior experience required; training provided.
Required Qualifications
- At least Senior High School Graduate (SHS)
- Good communication skills in English
- Basic computer navigation and typing skills
- Willing to learn and receive training
- Positive attitude and strong customer service orientation
- Ability to follow instructions and company procedures
- Comfortable working in a fast-paced environment
- Willing to work onsite and/or on a shifting schedule, if required
- Ability to handle customer inquiries professionally and courteously
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