Manger, Supportive Service Specialist (929979)
On-site · Providence, Rhode Island, United States
Job Summary
Develops a strong knowledge base of RI DHS TANF requirements; maintains a reduced caseload of program participants; ensures achievement of contract deliverables and high-quality services; interprets contract language for verification of support services; provides supervision and development for staff; maintains participant interaction and documentation; tracks supportive services distribution; stays current on policy changes; collaborates with leadership to meet contractual goals; participates in funder/organizational reporting; develops external partnerships to maximize opportunities for barrier reduction; evaluates participants in supportive services to ensure transition to work readiness; conducts workshops to support participant success; represents the organization in the community.
Required Qualifications
- Bachelor's Degree from an accredited university or college, or equivalent work experience
- One to three years in workforce development
- Strong customer service skills required
- Excellent internal and external customer service skills, including a positive attitude and good listening skills
- Ability to work with people from various backgrounds and with various needs
- Ability to work independently
- Excellent organizational and time-management skills with attention to detail
- Knowledge of Microsoft Office software and ability to work in many different programs/platforms
- Be reliable and a team-player
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