Mandarin Customer Support - Fresh Graduates Welcome
On-siteKampung Baharu Nilai, Negeri Sembilan, Malaysia
Job Summary
Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, and general customer questions. Assist customers by answering questions regarding order status, order changes, and delivery timeframes while delivering professional interactions based on client service standards. Meet required standards for call quality reports, call audits, and customer satisfaction. Develop and maintain strong knowledge of client-supported products and accurately record customer information in internal systems. Follow training, operational procedures, and quality guidelines in every interaction. Maintain awareness of the client's products, services, and strengths in the industry. Contribute to service quality and continuous improvement in customer support operations. Candidates must work on-site in Kuala Lumpur, Malaysia, with C1 Mandarin and B2 English proficiency.
Required Qualifications
- C1 level Mandarin proficiency
- B2 level English proficiency in reading, writing, speaking, and listening
- Bachelor's Degree, Diploma, or equivalent qualification in any discipline
- Candidates must be willing to work on-site in Kuala Lumpur, Malaysia
Desired Qualifications
- Call center experience
- Minimum 6 months of customer support experience in any industry
- Fresh graduates with a relevant degree or diploma
- Professional or personal experience in technical troubleshooting
- Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops
- Strong curiosity in understanding technology and continuous learning
- Analytical ability to identify, troubleshoot, and resolve customer issues
- Confidence in navigating multiple systems and tools to find accurate solutions
- Ability to work independently in a fast-paced and high-demanding environment
- Professional, calm, and positive attitude when handling pressure
- Openness to feedback, coaching, and continuous improvement
- Good time management, multitasking, prioritization, and organizational skills
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