Mandarin & Cantonese Customer Support Specialist
$48,000–$54,000 year
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Provide customer support via phone, email, and other channels, assisting with reservation inquiries, modifications, and cancellations. Coordinate with customers and service providers to resolve requests and complaints while maintaining accurate records in internal systems. Deliver high-quality service across multiple communication channels while meeting performance standards and building positive relationships. Requires Mandarin, Cantonese, and English communication skills with a customer-focused mindset. Flexible rotating shifts including weekends. Join an international team in Kuala Lumpur with opportunities for paid training and career development.
Required Qualifications
- Mandarin and Cantonese communication skills required
- Good English communication skills required
- Strong communication and problem-solving skills
- Customer-focused mindset with excellent attention to detail
- Ability to work independently in a fast-paced environment
- Flexibility to work rotating shifts, including weekends
Desired Qualifications
- Experience in customer service, hospitality, travel, or reservation support is an advantage
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