Manchester Veterinary Services- Client Service Representative
On-siteManchester, Maryland, United States
Job Summary
Greet clients and patients warmly, providing professional, empathetic service while answering inquiries promptly. Complete patient check-in and check-out efficiently, maintaining accurate records and communicating real-time status changes. Manage client communications via phone, email, and mail, including follow-ups and thank-you messages. Schedule, confirm, and forward appointments, triaging patients based on urgency. Communicate clearly about hospital services, vaccinations, diagnostics, and surgical aftercare. Handle sensitive situations with tact, fill prescriptions, and assist with over-the-counter product sales. Maintain accurate patient records, process payments and refunds, and perform cash reconciliation. Assist veterinarians with administrative tasks, maintain a clean hospital environment, and participate in opening, closing, and weekend duties as assigned.
Required Qualifications
- High school diploma or equivalent
- Must be able to work a flexible schedule
- Must be available for scheduling during all hours the practice is open
- Ability to lift and carry up to 40 pounds
- Ability to safely handle animals up to 130 pounds
- Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday
- Professional, neat appearance consistent with hospital standards
- Basic computer proficiency
- Ability to use computer systems
- Ability to use email
- Ability to use practice management software
- Ability to use Microsoft Office applications
- Ability to use basic scheduling tools
- Accurate data entry and record-keeping skills
- Ability to perform basic math for cash handling, billing, and appointment management
- Manual dexterity for typing, filing, and handling patients or supplies
- Strong written and verbal communication skills
- Ability to communicate clearly with clients, team members, and veterinarians
- Demonstrated ability to provide professional, empathetic, and client-focused service
- Ability to maintain composure in high-stress or emotionally challenging situations
Desired Qualifications
- Previous experience working with animals
- Veterinary background
- Animal care background
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