Manchester Veterinary Services- Client Service Representative

Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. Complete patient check-in and check-out efficiently, serving as a liaison with hospital staff to communicate real-time patient status and flow changes. Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. Schedule, confirm, and forward book appointments, routing requests appropriately and triaging patients based on urgency. Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. Handle sensitive situations with tact and professionalism. Maintain accurate patient records, request and attach prior records, and ensure charges are captured. Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds. Fill veterinary prescriptions accurately and provide instructions to clients. Assist with over-the-counter product sales and maintain inventory. Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. Participate in opening, closing, and weekend duties as assigned.