Manager

Lead Voice Operations Functions for Collections, managing client servicing, SLA governance, and reporting. Drive developmental initiatives for retention and succession planning while ensuring timely SLA achievement with zero revenue shrinkage. Manage staffing levels to optimize cost control and execute operations plans for new system and product roll-outs without service disruption. Provide strategic direction to operational support units, aligning priorities with leadership and the company's mission. Participate in customer calls and meetings to promote operational excellence.