Manager, Workplace Technology
$171,866–$190,962 year
On-siteSan Leandro, California, United States
Job Summary
Lead the service desk and workplace technology function by guiding Helpdesk Engineers, managing managed service providers, and partnering with cross-functional IT teams to strengthen service delivery. Evolve core workplace technologies including Microsoft 365, endpoint management, and identity platforms while improving device lifecycle management and reducing support friction. Elevate support into a proactive, systems-minded function by strengthening incident, request, and change management practices, surfacing recurring pain points, and driving continuous improvement through clear metrics and documentation. Build a people-first culture that fosters collaboration, accountability, and technical excellence among team members, ensuring consistent, scalable technology experiences across the organization.
Required Qualifications
- 5+ years of experience in IT management, workplace technology, or end-user support environments
- at least 5 years of people leadership experience
- Experience managing managed service providers and external vendors
- Strong hands-on knowledge of Microsoft 365, Autopilot, Intune, and identity platforms such as Okta or Entra ID / Azure AD
- Strong understanding of ITSM principles and experience improving service management workflows and tooling
- Experience implementing or improving enterprise service desk platforms and support processes
- Familiarity with endpoint management, endpoint security, and workplace technology lifecycle management
- Clear, confident communication skills with the ability to translate technical concepts for non-technical audiences
Desired Qualifications
- ITILv4 certification or equivalent practical experience
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