Manager, Workplace & Facilities Operations
On-siteHyderabad, Telangana, India
Job Summary
Lead and develop an insourced and outsourced Workplace and Facilities team on-site, maintaining consistency in operations, service delivery, and employee experience. Set team goals aligned with organizational objectives, define clear performance metrics, and hold the team accountable. Implement processes and playbooks that align with global workplace strategies to drive operational efficiency. Coordinate office events reflecting company culture, manage vendor relationships for food and beverages, and support Real Estate on lease renewals and renovations. Ensure facilities meet local regulations and safety standards while partnering with the Global Operations Center on crisis scenarios. Use occupancy data and spend analysis to inform local workplace decisions and manage the site's operating budget. Deliver regular updates to leadership on operations and KPIs. Work overnight shifts including weekends, travel 10%, and work in-office five days a week.
Required Qualifications
- Bachelor's degree
- 3+ years of Workplace leadership experience managing a team
- Proven ability to mentor and develop team members
- Proven ability to build cross-functional partnerships
- Proven ability to foster a high-performance culture
- Comfortable setting goals
- Ability to adapt quickly
- Ability to manage multiple priorities simultaneously
- Strong verbal and written communication skills
- Strong interpersonal skills
- Relationship-first approach
- Highly organized
- Detail-oriented
- Thrives in fast-paced environments
- Proactive
- Solutions-oriented
- Sound judgment
- Ability to anticipate needs
- Ability to act independently when required
- Experience managing infrastructure service providers (custodial, catering, maintenance, etc.)
- Ability to manage cross-functional projects from planning through completion
- Experience with office construction and renovation logistics
- Familiarity with budget tracking
- Familiarity with financial planning
- Familiarity with procurement/sourcing processes
- Hands-on with Google Suite
- Hands-on with Jira
- Hands-on with Coupa
- Hands-on with Slack
- Hands-on with Claude
- Hands-on with ChatGPT
- Hands-on with Gemini
- Hands-on with Sigma
- Strong Excel skills
- Strong Google Sheets skills
- Able to work in-office 5 days a week
- Able to travel ~10%
- Able to work overnight shifts
- Able to work weekends
- Familiarity with workplace trends (hybrid/remote work, workplace design)
- Knowledge of their impact on collaboration and productivity
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