Manager, Wholesale Order Management - Beyond Yoga
$112,000–$149,300 year
HybridCulver City, California, United States
Job Summary
Lead the end-to-end wholesale order lifecycle from entry through shipment, invoicing, and customer support, resolving exceptions and driving continuous process improvements. Define roles, expectations, and career paths for Order Management and Customer Operations teams, while establishing service standards, performance metrics, and reporting to enable proactive decision-making. Partner with Sales, Planning, Supply Chain, and Finance to ensure exceptional execution, manage escalations, and drive adoption of SAP S/4HANA and NuOrder implementations. Ensure compliance with SOX requirements and audit standards across all operational processes. This role reports to the CFO and focuses on modernizing a critical function during significant business and technology transformation.
Required Qualifications
- 8+ years of experience in Order Management, Customer Operations, Customer Service, Order-to-Cash, or Supply Chain Operations
- 3+ years leading teams in a wholesale or B2B environment
- Experience establishing processes, KPIs, operating rhythms, and accountability frameworks
- Strong understanding of wholesale order management and customer fulfillment processes
- Partner effectively with Sales organizations
- Strong reporting and dashboard development skills
- Experience leading change in a growing or transforming organization
- Apparel, footwear, retail, or consumer products experience
- Experience with SAP S/4HANA, NuOrder, EDI, order-to-cash workflows, and customer compliance programs
- Advanced Excel and reporting tool experience
- You will be expected in office 3 days per week typically Tuesday-Thursday
- This is a hybrid work schedule based in our Culver City, CA headquarters
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