Manager, Vendor Health and Engagement
On-siteSingapore, Singapore
Job Summary
Drive end-to-end vendor operations strategy, ensuring alignment with business goals and market needs. Partner with local and regional commercial teams to optimize vendor health, efficiency, and overall satisfaction. Collaborate with markets to tailor performance strategies for onboarding, retention, and engagement. Analyze key metrics to identify underperforming vendors, develop rehabilitation plans, and implement structured solutions. Work with front-end and back-end product teams to balance ad revenue, vendor experience, and operational efficiency. Requires 3-5 years of experience in vendor operations, performance management, or program management within food delivery or e-commerce. This role operates within Delivery Hero Group's global delivery platform across 65 countries.
Required Qualifications
- 3-5 years of experience in consulting or strategy-related roles
- experience in vendor operations/onboarding
- experience in performance management
- experience in program management
- experience preferably in food delivery
- experience preferably in e-commerce
- experience preferably in FMCG
- experience preferably in technology
- Demonstrated ability to operate independently
- strong strategic thinking
- structured problem-solving skills
- Proven expertise in vendor performance management
- ability to scale operations
- ability to drive efficiency
- ability to improve marketplace dynamics
- Highly analytical mindset
- Ability to interpret complex data
- Ability to generate actionable insights
- Ability to make data-driven decisions
- Exceptional stakeholder management
- cross-functional leadership skills
- ability to influence product teams
- ability to influence operations teams
- ability to influence market teams
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