Manager, UX Research
$134,100–$239,500 year
RemoteUnited States or Toronto, Ohio, United States
Job Summary
Lead a team of 5-7 UX researchers to shape the future of human-AI workforce experiences, establishing a vision for how research informs product strategy and AI innovation. Partner with Product, Design, Engineering, and AI teams to identify opportunities where automation and human expertise create customer value, while guiding the evolution of research operations to support scalable, efficient practices. Mentor early career researchers on advanced skills like scoping and mixed methods, and actively recruit additional researchers as needed. Uphold quality standards and rigorous research practices in domains where trust, transparency, and compliance materially influence adoption, ensuring your team delivers strategic impact across complex, agentic product environments.
Required Qualifications
- Experience managing and developing UX researchers
- Experience leading projects/teams that ship complicated product
- Experience conducting research in domains where accuracy, trust, compliance, risk, or governance considerations materially influence product design and adoption
- Prior experience articulating the connections between user/customer value and our business ambitions, and developing measurement strategies in a given project context
- Experience researching, designing, or evaluating AI-powered, conversational, agentic, or decision-support experiences, including an understanding of user trust, transparency, governance, and adoption considerations
- Strong written and oral communication and presentation skills
- Comfortable with scoping research for decision-making and structuring/planning research and design work in cross-functional contexts
- Demonstrated ability to guide teams through periods of technological and organizational change
Desired Qualifications
- Experience managing and developing UX researchers, with a demonstrated commitment to mentorship, coaching, and growing research capability across teams
- Success at bringing a range of people into the research and design process, including cross-functional partners (product managers, designers, developers, marketers)
- Experience leading projects/teams that ship complicated product (multiple user types, feature complexity) that has made positive impact on its users and clear business impact
- Experience researching, designing, or evaluating AI-powered, conversational, agentic, or decision-support experiences, including an understanding of user trust, transparency, governance, and adoption considerations
- Strong written and oral communication and presentation skills, clearly articulating research findings and their implications and new opportunities
- Orderly and organized, maintaining multiple conversation threads across product teams
- Comfortable with scoping research for decision-making and structuring/planning research and design work in cross-functional contexts
- Demonstrated ability to guide teams through periods of technological and organizational change, helping researchers adapt methods and practices to emerging AI-enabled product development environments
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