Manager, US Sales Operations and Business Insights
$115,693–$151,848 year
HybridMississauga, Ontario, Canada
Job Summary
Conduct strategic analytics and operational support for US sales teams by designing dashboards, interpreting complex data trends, and translating business needs into actionable recommendations. Partner with field sales directors and cross-functional stakeholders to deliver insights that drive execution against brand objectives and identify opportunities or risks in sales force performance. Lead project timelines for AI-enabled tools and reporting initiatives while ensuring data quality and compliance across go-to-market activities. Manage ad hoc requests and recurring deliverables with clear communication tailored to partner needs.
Required Qualifications
- Bachelor's degree or equivalent experience in Life Science, Data Science, Business, Marketing, or a comparable area
- 3+ years working with complex analytics, reporting, business insights, sales operations, or related areas, ideally within pharmaceutical/biotech or healthcare
- Solid understanding of data manipulation, harmonization, and integration for analytics purposes
- Experience in user-centric dashboard design and development
- Experience building mockups, markups, and proofs of concept
- Ability to translate business needs into technical requirements and assist in delivering business-relevant solutions
- Ability to identify data quality concerns and support resolution
- Strong communication and presentation skills
- Confidence in requirements capturing and partner management
- Ability to lead defined projects or workstreams independently while escalating broader strategic issues as needed
- Ability to generate insight from complex and disparate data sources
- Demonstrated capability to apply data literacy, timely engineering, and systems thinking to support sales management and commercial analytics activities
- Experience supporting AI-enabled solutions through business requirement gathering, testing, validation, and adoption
- Ability to travel <10%
- Fluency in English, both written and oral
Desired Qualifications
- Advanced degree or equivalent experience, such as MBA, in a related field
- Experience in advanced analytics in healthcare, research/consulting, or pharmaceutical/biotech organizations
- Experience with specialty and/or orphan/rare disease therapies
- Experience with external data such as claims data, EMR, and third-party data
- Validated experience with CRM, alignment, and analytical applications
- Broad experience with the US market
- Strong storytelling abilities
- Expertise in analytical tools such as SQL, Qlik, and Tableau
- Experience with MDM
- Statistical, regression, and other analytical skills
- Sales experience is a plus
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