Manager, Trial Experience - SaaS
RemoteIndia
IndiaRemoteFull TimeLarge
Full TimeLarge
Job Summary
Lead and develop the Trial Experience team by coaching, holding accountable against KPIs, and fostering a high-performance culture. Influence others to accomplish goals through motivation, while interpreting data to drive efficiency and identify process improvements. Conduct performance conversations, manage conflicts, and provide detailed analysis on team growth metrics. Resolve high-severity escalations and assist customers and team members via Zoom throughout the shift. Develop and issue corrective action plans as required, ensuring alignment with business strategies and customer success.
Required Qualifications
- 3+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers
- A strong technical aptitude to help our users succeed with the HighLevel software
- Strong collaboration, time-management and prioritization skills
- The ability to build and maintain strong relationships internally with senior leadership, teams and customers
- Strong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team success
- Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
- Demonstrated approach to problem solving and conflict management
- Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team's results
- Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
- Ability to develop and maintain deep knowledge of customers, data, business, and markets
- Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
- Experience working with and or ability to learn the use of various CRM Systems
- Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
- Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media
Desired Qualifications
- Bachelor's Degree or Equivalent SaaS Experience
- 5+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company
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