Manager, Training and Publications
$150,000–$200,000 year
On-siteBirmingham, Alabama, United States or Hagerstown, Indiana, United States
Job Summary
Develop and manage digital training programs, webinars, and e-learning content for field service technicians, operators, and dealers. Create driver and operator training materials for new vehicle platforms while delivering live virtual sessions and conducting up to 20% in-person workshops. Oversee the lifecycle of service manuals, technical bulletins, and publications by collaborating with engineering teams to translate complex technical information into accurate documentation. Evaluate training effectiveness through assessments and feedback, maintain certification records, and ensure all materials remain current and compliant with company standards. Partner with cross-functional teams to support product launches and drive initiatives that improve customer education and knowledge transfer throughout the organization.
Required Qualifications
- Bachelor's degree in Technical Communications, Engineering, Education, Business, Automotive Technology, or a related field
- 5+ years of experience in technical training, instructional design, technical communications, publications management, or related field
- Experience developing and delivering technical training programs for adult learners
- Experience creating and managing technical documentation, service manuals, operator manuals, or technical publications
- Experience collaborating with engineering teams to develop technical content
- Travel up to 20% to conduct in-person training, workshops, field demonstrations, and customer events
Desired Qualifications
- Equivalent combinations of education, technical training, and relevant experience will be considered
- Experience managing external vendors, technical writing firms, or publishing partners
- Experience in the commercial vehicle, automotive, transportation, heavy equipment, or related industry
- Experience with Learning Management Systems (LMS), e-learning platforms, and webinar delivery tools
- Bachelor's degree in Technical Communications, Engineering, Education, Business, Automotive Technology, or a related field preferred
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