Manager-Technology (Servicenow development)
On-site · Bengaluru, Karnataka, India
Job Summary
Lead ServiceNow program delivery and technology strategy. Own the overall roadmap and execution for ServiceNow projects, ensuring on-time delivery with quality. Lead design, implementation, and support of scalable ServiceNow solutions and workflows; oversee custom development, scripting, debugging, troubleshooting, and high-availability deployments. Drive DevOps and automation practices (Git, CI/CD), and integrate microservices with Kubernetes. Optimize performance, scalability, and security of ServiceNow environments. Serve as escalation point for critical incidents and platform debugging. Mentor and grow a high-performing team of ServiceNow developers, administrators, and support professionals. Partner with business, IT, and vendor stakeholders to align delivery with strategic objectives. Manage project KPIs, stay up-to-date with ServiceNow features and trends, foster innovation and collaboration, and build an inclusive work environment. Communicate progress, risks, and opportunities to executive leadership.
Required Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field (Master’s degree preferred)
- 12+ years of experience in software development
- At least 3 years in a leadership role managing ServiceNow development and support programs
- Proficiency in ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub
- Strong development skills in Java and JavaScript
- Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)
- Microservices architecture: design and deployment experience in distributed systems
- Proficiency in Unix Shell Scripting for systems integration and automation
- Familiarity with Apache Spark and its integration for analytics/data pipelines (a plus)
- Demonstrated leadership managing teams, driving delivery, and guiding technical strategy
- Strong stakeholder engagement, communication, and influencing abilities
- ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA) strongly preferred
- Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plus
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