Manager, Technology Operations
$116,800–$146,000 year
RemoteUnited States
Job Summary
Oversee systems administration, network engineering, voice administration, and unified communications to ensure high availability and performance. Manage SLAs, incident response, and service desk processes while leading major incident resolution and disaster recovery planning. Select, develop, and mentor staff to foster a culture of accountability and continuous improvement. Manage relationships with vendors and managed service providers, driving alignment on prioritization and investment across technical teams and business units. Identify modern infrastructure solutions and automation opportunities to enhance scalability and security.
Required Qualifications
- Bachelor's degree in information technology, computer science, or related field
- 5+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration
- associate degree in information technology, computer science, or related field
- 8+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration
- high school equivalency
- 11+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration
- Experience leading technical teams
- managing third-party vendors or service providers
- Familiarity with Microsoft technology stack administration, including Windows OS, Microsoft 365, Azure AD, Outlook and related Office technologies
- Working knowledge of network engineering and administration concepts, including Palo Alto and Cisco technologies
- Working knowledge of voice administration platforms, including CCaaS (contact center as a service) solutions, Microsoft Teams Voice, VOIP, and contact center technologies
- Understanding of healthcare technology environments and regulatory considerations
- Expertise in IT service management processes and operational best practices
- Ability to lead cross-functional teams and influence stakeholders
- Strong analytical and problem-solving skills
- Commitment to customer-centric service delivery
- Ability to build relationships with internal and external vendors
- ITIL foundation certification, or ability to obtain within 6 months of position start date
- Relevant technical certifications (network, cloud, systems) or ability to obtain within 6-12 months of position start date
- access to high-speed, non-satellite Internet
Desired Qualifications
- ITIL foundation certification, or ability to obtain within 6 months of position start date
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