Manager, Technology Account Management
HybridSão Paulo, São Paulo, Brazil
Job Summary
Own the technical relationship with key clients by acting as a trusted advisor, guiding them through complex operational challenges, and enabling innovation across the end-to-end payments flow. Collaborate with Product, Support, CIS, Sales, Authorization, and Market Delivery teams to advocate for customer needs, resolve issues, and support the adoption of new capabilities. Proactively identify opportunities to enhance platform performance by leveraging data-driven insights to assess approval rates, diagnose issues, and recommend improvements. Document best practices and provide strategic technical recommendations that support operational stability and business growth. Work in close alignment with local and regional market teams within the São Paulo office.
Required Qualifications
- Proven experience in client-facing technical roles, such as Technical Account Management, Technology Consulting, or similar positions within the payment's ecosystem
- Prior experience working directly with payment schemes, issuers, acquirers, processors, or related financial institutions, enabling fluency in payments operations and terminology
- Solid understanding of authorization, clearing, and settlement processes within the four-party model
- Strong analytical and data-oriented mindset, with the ability to interpret performance data, identify trends, and support issue diagnosis and decision-making
- Strong understanding of technology strategy, customer support, and enterprise platforms
- Excellent communication skills across technical and non-technical audiences
- A proactive, problem-solving-oriented approach
- Native Portuguese
- Fluency in English
- Expectation to work from the office at least three days per week
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