Manager, Technical Advertising Solutions - Americas
$114,486–$163,552 year
Hybrid · New York City, New York, United States
Job Summary
Lead a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns. Partner with Product and Sales Training to support new product launches, identify skill gaps, and build scalable training programs and operational documentation. Collaborate with Sales, Product, and Engineering to optimize digital advertising campaign delivery and resolve technical issues. Work with buyers and DSP partners to troubleshoot deliveries; coordinate with offshore support and global teams; own the regional ticket-based support workflow and maintain SLA. Drive QA processes and best practices for programmatic and direct ad campaigns; serve as regional escalation point for complex issues impacting ad delivery and performance. Based in New York with hybrid remote work options coordinating across EST time zone.
Required Qualifications
- 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions
- experience leading, coaching, and developing high-performing technical or operational teams
- experience in Ad Operations at a Publisher, SSP, and/or DSP
- experience building cross-functional relationships across go-to-market teams such as Sales and Customer Success
- strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement
- experience working on a ticket-based support or operations system
- customer service or client-facing experience with stakeholder management
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