Manager Tech Service
On-siteTokyo, Tokyo, Japan
Tokyo, Tokyo, JapanOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Manage IT service delivery by overseeing day-to-day operations, ensuring adherence to SLAs, and resolving incidents. Lead Incident, Problem, and Change Management while defining, maintaining, and testing IT service continuity plans. Enforce security standards, patching schedules, and compliance during internal and external audits. Monitor customer satisfaction, address concerns promptly, and drive continuous improvement through vendor contract reviews and root cause analysis. Own the IT budget, negotiate vendor contracts, and prepare monthly performance reports for leadership.
Required Qualifications
- 7 years of working experience in the field of IT Service Management
- preferably at global Fast Moving Consumer Goods, Pharmaceutical companies
- Familiarity with ITIL, Agile and IT Risk & Controls
- Excellent communication, interpersonal, networking and stakeholder management skills
- Strong analytical and problem-solving skills
- Ability to demonstrate ownership of all aspects of a service end-to-end
- Education or strong background in IT
- Customer-focused mindset, ability to deliver user excellence, understand the end user needs and expectations and drive the satisfaction levels
- Knowledge of industry-standard service integration tools and underlying technologies
- Strong understanding of service management principles and practices
- Excellent interpersonal and communication skills to collaborate with and influence others appropriately
- Easy to deal with ambiguity and able to adapt quickly in a fast-paced environment
- Familiarity with AI tools and techniques to enhance financial analysis and decision-making
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