Manager Tech Service Managemet

Own end-to-end IT service delivery, governance, and lifecycle management while ensuring SLA, KPI, security, and compliance requirements are consistently met. Manage incident, problem, change, and knowledge management processes to drive service stability and operational resilience. Act as the primary escalation point for major incidents and support service transitions for new solutions. Lead continuous improvement, automation, and optimization initiatives while monitoring service health and customer satisfaction. Manage stakeholder, vendor, and cross-functional team relationships to ensure readiness for new solutions. This role requires 7+ years of IT experience with 5+ in IT Service Management, including strong ITIL/ITSM process knowledge and vendor relationship management. The position operates on a hybrid schedule in Poland (8 days on-site monthly) or remote in Portugal, with compensation starting at 21,200 PLN gross monthly in Poland or 5,800 EUR gross monthly in Portugal.