Manager / Teamlead Technical Support
Hybrid · London, England, United Kingdom or Stoke-on-Trent, England, United Kingdom
Job Summary
Manager / Teamlead Technical Support at RELEX Solutions UK leading a Space and Assortment Technical Support Team. Responsibilities include creating an inspiring team environment, overseeing day-to-day operations, setting and tracking team goals, prioritizing tickets, delegating tasks, monitoring SLAs and performance metrics, motivating team members, identifying training needs, resolving conflicts, recognizing high performance, organizing team-building activities, conducting ticket reviews, and delivering projects within the wider Support structure. Requirements emphasize proven experience as a team lead or supervisor, people management, performance metrics, strong Excel skills, exceptional communication and leadership abilities, organizational and time-management skills, and decisive decision-making. The role notes a UK location with flexible/remote working arrangements and potential hybrid work, including a London or Stoke-On-Trent office option. The posting highlights diversity, employee benefits, and a focus on balancing professional and private life.
Required Qualifications
- Proven work experience as a team lead or supervisor
- Empathy and a thirst for people management
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
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