Manager, Systems & Information Management
$90,000–$105,000 year
Remote
Job Summary
Maintain organization-wide ownership and governance for NNPBC's core platforms, including Dynamics 365, Microsoft 365, SharePoint, and the organizational website. Establish clear priorities, decision rights, and a systems roadmap that aligns with operational needs while identifying fragmentation and technical debt. Lead systems projects from requirements through implementation and operational handover, coordinating dependencies across departments, vendors, and technical partners. Serve as the primary internal contact for managed services and development partners, translating business needs into clear requirements and monitoring scope, performance, and costs. Define data ownership, access, retention, and privacy practices to ensure consistent information stewardship and compliance with British Columbia privacy legislation. Provide senior leadership with visibility on risks, investments, and unresolved decisions to support strategic growth.
Required Qualifications
- Minimum of 5 years of progressively responsible experience in business systems, digital platforms, information management, technology governance, digital transformation, or a related area
- Demonstrated experience leading or stewarding organizational systems or platforms in a business owner, product owner, platform lead, systems manager, or comparable internal leadership capacity
- Demonstrated project management skills, including planning and coordinating complex, cross-functional systems or digital initiatives from requirements through implementation, adoption, and operational handover
- Experience developing systems roadmaps, governance practices, business requirements, and prioritization approaches aligned with organizational needs
- Experience providing direction and oversight to external technology, managed services, and development partners
- Practical knowledge of privacy management and information governance, including access, retention, and information lifecycle practices
- Strong systems thinking, communication, facilitation, and judgment, with the ability to quickly understand complex systems, integrations, data flows, and vendor environments and translate them into practical recommendations and decisions
- Confidence assessing technology from a business, governance, privacy, project-delivery, and user-experience perspective rather than as a hands-on technical administrator
- A relevant combination of education and experience in business systems, information management, privacy, technology governance, project management, business analysis, digital transformation, or a related field
- Must reside in British Columbia
- Must be able to accommodate occasional regional travel as required
- Flexibility to occasionally accommodate system launches, incidents, meetings, or other operational requirements outside standard business hours
- Capacity to meet the physical requirements of the role, including prolonged computer-based and virtual work
Desired Qualifications
- Experience with SharePoint, Dynamics 365, CRM platforms, websites, databases, Airtable, or comparable technologies
- Experience supporting privacy impact assessments, records management, data governance, privacy incident response, or related information-management activities
- Knowledge of British Columbia privacy legislation
- Formal training or certification in project management, business analysis, product management, or change management
- Experience in a nonprofit, healthcare, public-sector, regulatory, professional-association, or membership-based organization
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