Manager, Store Operations & Retail Programs (Party City)-Framingham, MA
On-site · Framingham, Massachusetts, United States
Job Summary
Manager, Store Operations & Retail Programs leads end-to-end retail program execution across Staples and Party City stores, translating strategy into actionable roadmaps, pilots, rollouts, and training plans; owns Party City operational model, store readiness, labor/workload design, and cross-functional collaboration to ensure consistent execution and scalable processes; acts as Project/Program Owner for enterprise and Party City initiatives, focusing on end-to-end planning, execution, and field adoption without direct people management responsibilities; collaborates with Merchandising, Field Leadership, Store Operations, and Home Office teams to simplify, standardize, and stabilize programs across multi-store environments.
Required Qualifications
- Bachelor’s degree in Business, Operations, Retail Management, or related field (or equivalent experience)
- 7+ years of experience in retail operations, field operations, or program leadership roles
- Proven ability to lead complex operational initiatives from strategy through execution in a multi-store retail environment
- Strong understanding of labor planning, workload design, process improvement, and execution standards
- Experience working across merchandising, field leadership, training, inventory, store planning, and operations teams
- Strong ability to influence without authority, resolve escalations, and operate in ambiguity
- Strong communication and change management skills, including development of field-ready tools and guidance
- Analytical mindset with ability to use data and field feedback to improve execution
- Ability to manage multiple priorities and balance strategic and tactical execution
- Willingness to travel for store visits, field engagement, and implementation support
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