Manager, Software Technical Account Managers
Hybrid · Atlanta, Georgia, United States or US
Job Summary
Lead a team of Technical Account Managers serving as Axon’s operational presence inside public safety agencies—embedded onsite, deployed regionally, or traveling to support milestones. Coach TAMs through high-stakes customer situations, set execution standards, and act as the escalation point for senior Axon leadership. Own portfolio delivery across hardware deployments, software implementations, and integrated workflows; guide cross-functional coordination and lifecycle support. Engage executives, align delivery with commitments and long-term strategy, and drive performance through defined KPIs and program health. Maintain coverage across TAM engagement models, provide leadership during critical incidents, and balance people management with program oversight in high-visibility environments.
Required Qualifications
- 8+ years in customer-facing technical delivery, program management, or complex technology deployment environments.
- 5+ years leading senior individual contributors in high-accountability, customer-facing roles.
- Experience scaling execution through teams operating across multiple delivery models
- Executive presence and confidence engaging command-level or senior customer stakeholders in high-visibility situations.
- Experience leading both hardware and software deployments, including coordination across infrastructure, networking, and field operations.
- Broad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows.
- Data-driven leadership: you manage through KPIs, dashboards, and structured operational reviews, not gut feel.
- Ability to operate effectively in fast-moving, ambiguous environments while maintaining clarity and accountability.
- Ability to obtain and maintain CJIS compliance and handle confidential, highly sensitive information.
- Familiarity with law enforcement software systems such as CAD or RMS (preferred)
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