Manager Social Advocacy

Lead social advocacy strategy and team delivery to drive positive sentiment across Qantas Group's social channels. Design and execute social care programs, embed social listening and care platforms, and ensure fast, high-quality responses to protect and elevate brand reputation. Oversee Sprinklr to enable rapid resolution, set ambitious SLAs for response metrics, and evolve playbooks for best-in-class copywriting and community management. Partner with the Head of Social Advocacy and Corporate Affairs to align tone, customer responses, and advocacy initiatives while leading a high-performing social care team. 8+ years’ experience in social media, customer communications or PR, with a tertiary degree in Marketing, Communications or related field, and proven ability to influence stakeholders and drive outcomes across multiple platforms.