Manager, SMB Account Management, Food and Beverage
$149,400–$270,000 year
Remote · San Francisco, California, United States
Job Summary
Lead and develop a remote team of 10-12 Account Managers focused on growth and retention for SMB Food & Beverage merchants; drive measurable outcomes in upsell, retention, and customer satisfaction through pipeline management and coaching; partner cross-functionally to surface merchant insights, resolve escalations, and improve the overall customer experience; support leadership in executing team OKRs and program improvements; identify enablement opportunities and reinforce best practices; serve as a senior escalation point for complex merchant situations; travel ~quarterly for team events or customer meetings.
Required Qualifications
- 8–10+ years of experience in Account Management, Sales, Business Development, or Marketing
- 3–5 years of direct people management experience in a quota-carrying or performance-driven environment
- Experience working with SMB or Mid-Market F&B businesses
- A track record of consistently exceeding revenue and retention goals
- Strong coaching skills with demonstrated ability to improve performance across a team
- Experience working cross-functionally to resolve issues and improve processes
- Excellent written and verbal communication skills
- Fluidity leveraging AI in day to day work and an all around builder mentality
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