Manager, Site Reliability Engineering
On-sitePune, Maharashtra, India
Job Summary
Ensure platform stability and health by triaging incidents, performing root cause analysis, and conducting blameless post-mortems. Support developers during the application build phase through operational design, automation, and capacity planning to foster resilient, fault-tolerant products. Enforce operations standards while managing production and change activities to maximize customer experience and align product priorities with operational needs. Lead risk management and compliance across environments, providing continuous feedback throughout the development lifecycle. This role requires a BS degree in Computer Science or equivalent experience, proficiency in Java, Python, and Kubernetes, along with strong leadership and mentoring skills.
Required Qualifications
- BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
- Ability to read, write, and understand code in one of the programming languages: Java, Spring Framework, Python
- Strong understanding of DevOps principles, practices along with configuration management
- Experience in operational and resilience designing, building, and operating large-scale, distributed systems
- Experience with algorithms, data structures, scripting, pipeline management, and software design
- Systematic problem-solving approach, analytical, coupled with strong communication skills and a sense of ownership and drive
- Interest in designing, analyzing, and troubleshooting large-scale distributed systems
- Strong leadership and mentoring skills
- A passion for observability, automation and continuous improvement
- Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team
- Ability to balance doing things right with fixing things quickly
- Comfortable collaborating with cross-functional teams to ensure that expected system behavior is understood and monitoring exists to detect anomalies
- Hands-on experience in Modernization through the adoption of Kubernetes and containerization technologies like Docker and Azure Container Registry
- Ability to speak about Kubernetes from different perspectives: Comfortable handling Kubernetes discussions at the technical, business, or financial level
- Strategizing, designing, and supporting highly efficient solutions on Public Cloud (Amazon Web Services, Azure or GCP) for security, resilience, performant, networking, availability, Blue-green deployments in context of business application
- Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps, Pipelines, GitHub, GitHub actions
- Knowledge of emerging technologies, various platforms, tools and products and their respective applications
- Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions
- Abide by Mastercard's security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
Desired Qualifications
- Azure DevOps (AZ - 400), Azure Cloud Developer (AZ-203) certificate is preferred
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