Manager, Servicing Vendor Management
On-siteSouth Carolina, United States
Job Summary
Manage day-to-day relationships with third-party servicing vendor partners, monitoring performance through KPIs, SLAs, and quality metrics. Partner with vendor leadership to identify gaps, develop action plans, and drive continuous improvement initiatives while ensuring operations align with ACA policies and regulatory requirements. Conduct regular business reviews to evaluate performance, analyze operational data to identify risks, and communicate strategic updates to ensure successful implementation. Collaborate with internal teams including Compliance, Quality Assurance, and Workforce Management to support operational objectives. Provide regular reporting to senior leadership on vendor performance and operational health. Travel domestically and internationally up to 50% of the time to support business objectives across multiple time zones.
Required Qualifications
- 5+ years of experience in servicing operations, collections, customer service, or a related financial services environment
- 3+ years of leadership, operations management, vendor management or business process oversight experience
- Fluency in both English and Spanish
- Bachelor's degree in Business, Finance, or a related field
Desired Qualifications
- Experience in auto finance or consumer lending
- Bilingual in English and Spanish
- Bachelor's degree in Business, Finance, or a related field preferred
- Demonstrated ability to effectively lead and motivate a team
- Bilingual Spanish/English is preferred
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